Important Notice: By creating an account or using any service on bigwincasino, you are considered to have fully accepted these Terms & Conditions. If you object to any of the terms, please do not use the platform.
1 General Overview
Bigwincasino (hereinafter referred to as "the Platform", "we", or "bigwincasino") is an online gaming and Sports Betting platform serving users in Bangladesh and other approved regions. These Terms & Conditions govern the legal relationship between bigwincasino and its users.
This document has been written to help users in Bangladesh understand our terms with ease. In the event of any dispute or ambiguity, the international version shall take precedence.
Please Note: These Terms & Conditions may be updated at any time. Continued use of the platform after any changes constitutes your acceptance of the revised terms.
2 Account Registration & Verification
To use services on bigwincasino, you must create a valid account. All information provided during registration must be accurate, complete, and kept up to date.
- Each individual may register only one account. Creating multiple accounts will result in all associated accounts being closed.
- The email address or mobile number provided at registration must be verified.
- Bigwincasino may request identity verification documents (national ID, passport, etc.) at any time.
- Keeping your account password secure is your own responsibility. If you notice any unauthorized access to your account, notify us immediately.
- To update your account name, date of birth, or identity details, please contact our support team.
Accounts created with false information will be permanently closed and all balances may be forfeited.
3 Age Requirement & Eligibility
Bigwincasino strictly keeps minors away from gaming. The platform is for users aged 18 and above only.
- During registration, you must confirm that you are over 18 years of age.
- Bigwincasino may request a valid ID for age verification at any time.
- Withdrawal requests will not be processed until verification is complete.
- Bigwincasino does not serve residents of regions where online gaming is prohibited. It is the user's own responsibility to comply with the laws of their local jurisdiction.
4 Deposit & Withdrawal Policy
All financial transactions on bigwincasino are conducted through fully secure, encrypted channels. All deposit and withdrawal requests are processed in accordance with our established procedures.
- Minimum deposit amounts may vary depending on the payment method selected.
- Withdrawals are typically processed within 1–5 business days.
- A fully verified account is required before any withdrawal can be processed.
- It is recommended that the deposit method and withdrawal method be the same.
- Bigwincasino reserves the right to investigate any unusual or suspicious transactions.
- Accounts found involved in money laundering or fraudulent transactions will be suspended and funds will be forfeited.
Payment Methods: Transactions can be made via bKash, Nagad, Rocket, DBBL, and bank transfer. For more details,
Payment Page here.
5 Bonuses & Promotional Offers
Bigwincasino regularly offers a variety of bonuses and promotional offers. Each offer has its own terms, which must be read before claiming.
- The welcome bonus is available to new members only and applies to the first deposit.
- Wagering requirements must be met before bonus funds can be withdrawn.
- Using multiple accounts to claim bonuses is strictly prohibited.
- Bigwincasino reserves the right to modify or cancel any promotional offer without prior notice.
- If bonus abuse is proven, all bonuses and associated winnings will be forfeited.
Accounts found to be abusing bonuses may be permanently closed. Please play fair.
6 Betting & Gaming Rules
All games and betting activities on bigwincasino operate under specific rules. Users are required to follow these rules at all times.
- Once a bet is confirmed, it cannot be changed or cancelled.
- Bigwincasino reserves the right to void any bets placed on odds that were displayed incorrectly due to a technical error.
- Any bet suspected of being linked to match-fixing or manipulation will be subject to investigation.
- Bigwincasino is not liable for any losses caused by internet latency during live betting.
- Any dispute regarding a game result must be reported to support within 72 hours.
7 Prohibited Activities
The following activities are strictly prohibited in order to maintain a safe environment on bigwincasino:
- Any form of fraud, hacking, or system manipulation.
- Placing bets or playing games using bots or automated software.
- Creating multiple accounts to claim bonuses or gain other advantages.
- Unauthorized access to another member's account.
- Sending abusive, threatening, or hateful messages on the platform.
- Using bigwincasino for money laundering or illegal fund transfers.
- Conducting any activity that violates local or international law.
8 Account Suspension & Closure
Bigwincasino reserves the right to investigate, temporarily suspend, or permanently close any account in the following circumstances:
- Violation of any provision of these Terms & Conditions.
- Failure to verify identity or providing false information.
- Evidence of suspicious financial activity or fraud.
- Account closure at the user's own request.
- Accounts that have been inactive for an extended period.
Note: Prior to closing an account, bigwincasino will generally notify the user by email or SMS. However, in cases of serious violations, action may be taken without prior notice.
9 Privacy & Data Protection
Bigwincasino takes the protection of users' personal data very seriously. To learn how your information is collected, used, and kept secure, please see our Privacy Policyis detailed here.
- Bigwincasino does not sell your personal information to third parties.
- All data is protected through SSL encryption.
- Information may be shared with legal authorities where required.
10 Limitation of Liability
Bigwincasino provides its services on an "as is" basis and is not liable for any losses arising from the following situations:
- When a game or betting session is interrupted due to a lost internet connection or a technical fault.
- Issues arising from third-party software or payment gateways.
- In cases of force majeure (natural disasters, government-imposed restrictions, etc.).
- Losses resulting from a user's own negligence or provision of incorrect information.
11 Changes & Updates to Terms
Bigwincasino reserves the right to update these Terms & Conditions at any time. For significant changes, notice will be sent to the registered email address or posted on the platform.
Continued use of the platform after any changes have been made will be considered as automatic acceptance of the updated terms. We recommend visiting this page regularly to stay informed.
12 Contact & Dispute Resolution
If you have any questions or disputes regarding these Terms & Conditions, please contact the bigwincasino support team. We provide 24/7 assistance in Bangla.
- Email: support@bigwincasino.ws
- Live Chat: Available at the bottom right of any page on the platform.
- The first step in resolving any dispute is our internal complaints process.
Responsible Gaming: If you're experiencing any issues related to gaming, please contact our
Responsible Play Browse the page or contact support.